Right decisions, faster and more consistent
ARURA is the AI-supported intake and case platform for insurance companies. It shortens the time from FNOL to decision and gives every assessment a more complete picture — so decisions become faster, more consistent and easier to stand behind.
Book a demo → Explore the platform
ARURA can also be integrated with your own systems via API — so the platform fits seamlessly into your existing IT landscape.
Most claims don't stall because they are complex. They stall because information is fragmented.
From the first notification to the final decision, claim handling depends on information arriving — complete, structured and on time. When it doesn't, cases stop, decisions drift apart and customers wait.
Information lives in silos
Intake notes, emails, photos and reports sit in different systems — no one has the full picture.
Cases stop, waiting for missing pieces
Handlers chase information back and forth. Decisions stall not because they are hard, but because the picture is incomplete.
Inconsistent decisions across teams
Two handlers, same case type, different outcomes — because the underlying documentation is uneven.
Customers wait — and notice
Every extra day in the FNOL-to-decision cycle costs money and erodes trust.
An intake and decision platform. Three connected modules.
ARURA structures every claim from the first notification to the final decision. Intake, case work and AI-supported analysis run in one workflow — with field documentation available when the case needs it.
ARURA Core
Intake, case management and decision documentation
Core is where the claim lives — from FNOL to decision. It structures intake, guides the case through every step, gathers all relevant documentation in one place and keeps a complete audit trail so handlers can decide quickly and consistently.
- Structured FNOL intake
- Guided case workflow
- Complete documentation in one place
- Decision support and approvals
- Audit trails and version history
- Role-based access
- Evidence and file handling
- Faster handover between teams
ARURA Field
On-site documentation when the case needs more
When a claim needs more than a desk review, Field captures the missing pieces on site — photos, observations and evidence — and feeds them straight back into the case. The result is a more complete record without slowing the decision down.
- Mobile, guided workflow
- Photo and observation capture
- Evidence registration
- Offline-ready
- Standardised inspection structure
- Direct sync to ARURA Core
- Closes documentation gaps fast
- Used only when the case requires it
ARURA Intelligence
AI that makes the decision faster and more complete
Intelligence supports the handler from intake to decision. It structures incoming information, highlights what is missing, summarises the case and flags inconsistencies — so every decision is taken on a more complete picture. Humans stay in control.
- Triage and intake support
- Case summaries on demand
- Missing-information detection
- Inconsistency and risk signals
- Source-linked reasoning
- Decision and report drafting
- Human approval at every step
- Audit-ready outputs
From FNOL to decision — in one structured flow
FNOL intake
Capture the claim in a structured way from the first notification.
AI-supported triage
Intelligence summarises the case and flags what is missing.
Complete the picture
Add documentation — and Field on site when the case needs it.
Assess with full context
Handlers decide on a complete, source-linked case record.
Decide and document
Issue a faster, more consistent decision with a full audit trail.
Right decisions, faster — and easier to stand behind
Shorter time to decision
Structured intake and AI support remove waiting time between FNOL and a final assessment.
More complete documentation
Every decision is based on a fuller picture — fewer reopened cases, fewer surprises.
More consistent decisions
AI-supported reasoning helps handlers apply the same standard across every case, every team.
Happier customers, lower cost
Faster, correct decisions reduce handling cost and lift customer satisfaction at the same time.
Intelligence at the heart of the case
ARURA Intelligence reads the case as it grows — scoring decision readiness, mapping the timeline, surfacing inconsistencies and showing what to act on next.
Decision readiness
Over 75% — ready for draft
- Customer documentation added
- Field visit · 4 photos synced
- Inconsistency flagged · damage date
- Decision draft ready — waiting for approval
Documentation
11 / 13
Fraud signal
Low — 1 signal observed
Decide faster. Decide better. Keep customers happy.
ARURA helps insurers shorten the time from FNOL to decision and make every assessment on a more complete picture — improving consistency, lowering handling cost and lifting customer satisfaction.
Shorter time from FNOL to decision
More complete case documentation
More consistent assessments across handlers
Lower handling cost per claim
Higher customer satisfaction
AI support without loss of control
When a case needs a closer look
For the share of claims that need deeper investigation, ARURA gives specialists and field teams the structure to document quickly and feed findings straight back into the case — without delaying the decision.
Guided field documentation
Flexible observation notes
Evidence and photo structure
Findings flow back into the case
No double work between field and office
Clear separation of observation and analysis
Built secure, compliant and ready to integrate
ARURA is designed for regulated environments. GDPR-first architecture, role-based access, full audit trails and source-linked AI outputs — with an API-ready modular platform that fits into your existing IT landscape.
GDPR-first architecture with full audit trails
Role-based access and version history
Source-linked AI outputs with human approval
ISO 27001 and SOC 2 readiness
EU AI Act documentation support
Modular API-ready platform architecture
Designed for trust, control and auditability
ARURA is designed for regulated environments where data protection, access control and explainability are essential.
GDPR-first architecture
Role-based access
Audit logs
Version history
Human approval flows
Evidence traceability
Source-linked AI outputs
ISO 27001 and SOC 2 readiness
EU AI Act documentation support
Orchestrating expertise into software
ARURA Solutions AB is a Nordic software company. We have distilled decades of hands-on experience from claims investigations, compliance, forensic analysis and the legal considerations that surround insurance cases, and turned those lessons into a modern platform for structured case work.
Every workflow, every signal and every safeguard has been shaped together with the insurance industry — built by people who have done the work, for the people who do it every day.
Shorten the path from FNOL to decision
See how ARURA helps insurers reach faster, more consistent decisions on a more complete case — with AI support and humans in control.